Privacy Policy

PRIVACY POLICY
Effective Date: July 13, 2025
Last Updated: July 13, 2025

1. INTRODUCTION
Amaadour LTD. ("we," "us," "our," or "Company") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website https://sourcinglaunch.com or use our services.
Company Details:

Legal Entity: Amaadour LTD.
Registration: United Kingdom Company
Address: 27 Old Gloucester Street, London WC1N 3AX, United Kingdom
Contact: contact@sourcinglaunch.com | (+86) 191-0652-9082

By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with these terms, please discontinue use of our services immediately.

2. SCOPE AND APPLICATION
This Privacy Policy applies to all personal information processed by Amaadour LTD. in connection with our business operations, including but not limited to:

Our website and digital platforms
Customer onboarding and account management
Sourcing and procurement services
Communications via WhatsApp and other channels
Payment processing and financial transactions
Customer support and relationship management


3. INFORMATION WE COLLECT
3.1 Personal Information Directly Provided
Account Registration Data:

Full legal name and business name
Email addresses (primary and secondary)
Telephone numbers for verification purposes
Business registration details and tax identification
Professional titles and company roles

Business and Commercial Information:

Sourcing requirements and product specifications
Purchase history and transaction records
Supplier preferences and business relationships
Market intelligence and competitive data
Financial information for payment processing

Communication Records:

Correspondence via email, WhatsApp, and other channels
Support tickets and customer service interactions
Feedback, reviews, and testimonials
Meeting records and consultation notes

3.2 Information Collected Automatically
Technical and Usage Data:

Internet Protocol (IP) addresses and geolocation data
Browser type, version, and operating system information
Device identifiers and hardware specifications
Website navigation patterns and user behavior analytics
Session duration and frequency of service usage

Performance and Analytics Data:

Website performance metrics and error logs
Feature usage statistics and conversion rates
A/B testing results and optimization data
Security monitoring and fraud detection information

3.3 Third-Party Information Sources
Business Intelligence:

Publicly available business directories and registrations
Industry databases and market research reports
Social media profiles and professional networks
Credit reporting agencies and financial institutions

Partner and Supplier Data:

Information from our verified supplier network in China
Shipping and logistics partner communications
Payment processor transaction details
Third-party authentication and verification services


4. LEGAL BASIS FOR PROCESSING
We process your personal information based on the following legal grounds:
Performance of Contract: Processing necessary to fulfill our sourcing and procurement services, manage your account, and execute commercial transactions.
Legitimate Business Interests: Including fraud prevention, security monitoring, business development, and improving our service offerings, provided such interests do not override your fundamental rights.
Legal Compliance: Meeting regulatory requirements, tax obligations, anti-money laundering laws, and other applicable legal frameworks.
Consent: Where explicitly provided for marketing communications, WhatsApp messaging, and optional service features.

5. HOW WE USE YOUR INFORMATION
5.1 Primary Business Operations
Service Delivery and Account Management:

Processing sourcing requests and connecting you with verified suppliers
Managing customer accounts and service subscriptions
Facilitating communication between buyers and suppliers
Providing market intelligence and pricing analysis
Coordinating logistics and shipping arrangements

Financial and Payment Processing:

Processing payments in Moroccan Dirham and other currencies
Managing invoicing, billing, and accounting records
Conducting credit assessments and financial due diligence
Preventing fraud and ensuring transaction security

5.2 Communication and Customer Support
WhatsApp Business Communications:

Sending automated order status updates and notifications
Providing real-time support and consultation services
Facilitating secure communication with our team
Delivering important service announcements and alerts

Customer Relationship Management:

Responding to inquiries and support requests
Providing technical assistance and troubleshooting
Conducting customer satisfaction surveys and feedback collection
Managing customer onboarding and training programs

5.3 Business Development and Analytics
Service Improvement and Innovation:

Analyzing usage patterns to enhance user experience
Developing new features and service offerings
Conducting market research and competitive analysis
Optimizing website performance and functionality

Marketing and Business Growth:

Sending relevant promotional content and industry updates
Participating in trade shows and industry events
Building strategic partnerships and supplier relationships
Developing thought leadership content and case studies


6. INFORMATION SHARING AND DISCLOSURE
6.1 Service Providers and Business Partners
Technology and Infrastructure Partners:

Cloud hosting and data storage providers
Payment processing and financial services companies
Communication platforms and software vendors
Security and fraud prevention services

Sourcing and Supply Chain Partners:

Verified manufacturers and suppliers in China
Logistics and shipping companies
Quality assurance and inspection services
Trade finance and insurance providers

6.2 Legal and Regulatory Disclosures
We may disclose your information when required by law or in good faith belief that such disclosure is necessary to:

Comply with legal processes, court orders, or government requests
Enforce our Terms of Service and other applicable agreements
Protect the rights, property, or safety of our company, customers, or others
Investigate and prevent fraud, security breaches, or illegal activities
Respond to claims of intellectual property infringement

6.3 Business Transactions
In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred as part of the transaction, subject to equivalent privacy protections.

7. WHATSAPP INTEGRATION AND MOBILE COMMUNICATIONS
7.1 WhatsApp Business Services
Our platform integrates with WhatsApp Business to provide enhanced customer service:
Account Verification: We require phone number verification via one-time password (OTP) sent through WhatsApp to ensure account security and prevent unauthorized access.
Automated Notifications: You will receive automated messages regarding order status updates, quotation responses, payment confirmations, and important service announcements.
Customer Support: Our team provides real-time support and consultation services through WhatsApp Business channels.
7.2 Communication Preferences and Opt-Out
Managing Your Preferences:

Access your account settings to modify communication preferences
Contact our support team at contact@sourcinglaunch.com for assistance
Use the opt-out mechanisms provided in individual messages

Data Protection: All WhatsApp communications are subject to WhatsApp's own privacy policy and security measures, in addition to our data protection standards.

8. DATA RETENTION AND STORAGE
8.1 Retention Periods
Active Customer Data: Retained for the duration of your business relationship with us, plus seven (7) years for financial and tax compliance purposes.
Communication Records: Stored for up to five (5) years for customer service quality assurance and dispute resolution.
Marketing and Analytics Data: Aggregated and anonymized data may be retained indefinitely for business intelligence purposes.
Legal Hold: Information subject to legal proceedings or regulatory investigations will be retained until resolution.
8.2 Data Storage and Backup
We maintain regular automated backups of customer data to ensure business continuity and disaster recovery. However, customers remain solely responsible for the accuracy and completeness of information they provide through our services.

9. INTERNATIONAL DATA TRANSFERS
9.1 Cross-Border Processing
Given the international nature of our sourcing business, your personal information may be transferred to and processed in:

United Kingdom: Our primary business operations and data processing center
China: For supplier communications and sourcing coordination
Morocco: For payment processing in Moroccan Dirham
Other jurisdictions: Where our service providers and business partners operate

9.2 Transfer Safeguards
We ensure appropriate safeguards for international transfers through:

Adequacy decisions by relevant data protection authorities
Standard contractual clauses approved by regulatory bodies
Binding corporate rules and internal data transfer agreements
Certification schemes and codes of conduct where applicable


10. YOUR PRIVACY RIGHTS
10.1 General Rights
Access and Portability: Request copies of your personal information and transfer data to other services in a structured, machine-readable format.
Rectification and Correction: Update or correct inaccurate or incomplete personal information in our systems.
Erasure and Deletion: Request deletion of your personal information, subject to legal retention requirements and legitimate business interests.
Restriction and Objection: Limit certain processing activities or object to specific uses of your personal information.
10.2 European Union Users (GDPR)
If you are located in the European Union, you have additional rights under the General Data Protection Regulation:

Right to withdraw consent for processing based on consent
Right to lodge complaints with supervisory authorities
Right to object to automated decision-making and profiling
Enhanced rights regarding cross-border data transfers

10.3 Exercising Your Rights
To exercise your privacy rights, please contact us at:

Email: contact@sourcinglaunch.com
Subject Line: "Privacy Rights Request"
Include: Your full name, account information, and specific request details

We will respond to valid requests within thirty (30) days, or as required by applicable law.

11. SECURITY MEASURES AND DATA PROTECTION
11.1 Technical Safeguards
Encryption and Security: Industry-standard encryption for data in transit and at rest, secure socket layer (SSL) certificates, and advanced authentication protocols.
Access Controls: Role-based access permissions, multi-factor authentication, and regular security audits to prevent unauthorized access.
Monitoring and Detection: Continuous security monitoring, intrusion detection systems, and automated threat response mechanisms.
11.2 Organizational Measures
Staff Training: Regular privacy and security training for all employees with access to personal information.
Incident Response: Established procedures for detecting, investigating, and responding to data breaches or security incidents.
Vendor Management: Due diligence and contractual requirements for all third-party service providers handling personal information.
11.3 Limitations
While we implement robust security measures, no method of transmission or electronic storage is completely secure. We cannot guarantee absolute security but commit to promptly addressing any identified vulnerabilities or incidents.

12. COOKIES AND TRACKING TECHNOLOGIES
12.1 Types of Cookies Used
Essential Cookies: Required for basic website functionality, user authentication, and security features.
Performance Cookies: Collect information about website usage, error reports, and performance optimization.
Functionality Cookies: Remember user preferences, language settings, and customization options.
Marketing Cookies: Track user behavior for advertising purposes and measure campaign effectiveness (with consent).
12.2 Managing Cookie Preferences
You can control cookie settings through your browser preferences or our cookie management tool. Note that disabling certain cookies may affect website functionality and user experience.

13. THIRD-PARTY SERVICES AND INTEGRATIONS
Our platform may integrate with or link to third-party services, including:

Payment processors and financial institutions
Shipping and logistics providers
Social media platforms and professional networks
Analytics and marketing tools

Each third-party service has its own privacy policy and data handling practices. We encourage you to review these policies before using integrated services.

14. CHILDREN'S PRIVACY
Our services are designed for business users and are not intended for individuals under eighteen (18) years of age. We do not knowingly collect personal information from minors. If we become aware of such collection, we will promptly delete the information and terminate any associated accounts.

15. PRIVACY POLICY UPDATES
15.1 Notification of Changes
We may update this Privacy Policy periodically to reflect changes in our business practices, legal requirements, or service offerings. Material changes will be communicated through:

Prominent notice on our website
Email notification to registered users
In-platform notifications and announcements

15.2 Continued Use
Your continued use of our services after the effective date of any Privacy Policy updates constitutes acceptance of the revised terms.

16. GOVERNING LAW AND JURISDICTION
This Privacy Policy is governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising under this policy shall be subject to the exclusive jurisdiction of the courts of London, England.
For European Union users, you retain the right to bring proceedings in your country of habitual residence and the protection of mandatory consumer protection laws.

17. CONTACT INFORMATION
17.1 Privacy Inquiries
For questions, concerns, or requests regarding this Privacy Policy or our privacy practices:
Amaadour LTD.
Privacy Officer
27 Old Gloucester Street
London WC1N 3AX
United Kingdom
Email: contact@sourcinglaunch.com
Phone: (+86) 191-0652-9082
Website: https://sourcinglaunch.com
17.2 Regulatory Contacts
UK Users: Information Commissioner's Office (ICO) - https://ico.org.uk
EU Users: Your local Data Protection Authority

This Privacy Policy represents our commitment to protecting your personal information and maintaining the highest standards of data privacy and security. We regularly review and update our practices to ensure ongoing compliance with applicable laws and industry best practices.